Terms of Use

Terms of Use for the Eleven App


 Last updated: April 22, 2025


Introduction

Welcome to the Eleven Application (hereinafter: “the App”). The use of the App is subject to the terms outlined below. Please read these Terms of Use carefully before using it. Using the App constitutes irrevocable acceptance of all the terms.

1. Definitions

  •  Eleven App: Provides content, guidance, and tools in the fields of education, counseling, and therapy.
  • Operator: Eleven Company, the owner and operator of the App.
  • User: Any person, business, or entity using the App, whether registered or not.


2. Acceptance of Terms

Use of the App constitutes full and informed consent to these terms of use and Privacy Policy. Failure to agree to these terms requires refraining from any use of the App.


3. Registration and Use of the App

  • Registration and Information Submission: In order to use certain services offered on the App, you may be required to register and provide personal, business, or other information.  You agree to provide accurate, complete and up-to-date information, and to maintain the confidentiality of your access information. Providing incorrect or incomplete information may prevent you from using the services offered on the App or on the Site, or impair the Company's ability to provide services or contact you.
  • Consent to Terms: Use of the App is subject to acceptance of the terms of use and Privacy Policy of the App, including consent to the collection, use and sharing of your personal data and the information you provide to the App. 
  • Age Restrictions: Use of the App is intended for users aged 14 and over. If you are under 14, or if you are in a situation that requires guardianship permission, explicit parental or legal guardian approval is required.
  • Account Management: Each user may open only one account in their name on the App. The account allows access to all services provided on the site and in the App. The Eleven App is based on a payment for each request for an answer, report, course, or other information.
  • Account Security: You agree not to share your login information or account credentials with anyone else, or allow others to access your account. You are responsible for all activity on your account and agree to notify the Company immediately upon detecting unauthorized access to your account, by sending an email to: Eleven22md@gmail.com or through the App.
  • Registering with a business account: If you register using a business or organizational email, your account may be linked to the organization's account, and the organization's administrator may gain access to your content., including access to your personal materials. You are solely responsible for using a business email address.
  • Removal from mailing list: To remove yourself from the mailing list, contact us via email at Eleven22md@gmail.com or via the "Contact Us" form in the App.
  • Closing an Account: You may close your account at any time through the built-in options in the App.




4. Data Security

  • Security Measures: The Company takes standard measures to protect data confidentiality. However, in cases beyond the control of the company and/or arising from force majeure, the company will not be liable for any damage, direct or indirect, caused to the customer if this information is lost and/or used in an unauthorized manner
  • Access and Authentication Management: Data access is restricted to authorized users only using advanced authentication mechanisms such as complex passwords, two-step authentication, or token-based verification.
  • Limited Data Access: The company implements a role-based permissions policy, which limits access to data according to each user's permission level, thus ensuring control and oversight of the information.
  • Use of Social Data: The App may allow connection or sharing via social networks, and in these cases information may be collected from your social account, depending on the permissions granted.
  • Data Storage: Personal data is collected and stored on third-party servers such as Amazon Web Services, Google Cloud or HVO, in accordance with accepted standards in the field of information security.
  • Data Usage: The Company or someone on its behalf may, in accordance with accepted standards, use customer provided data for the purpose of providing the requested information and services.
  • Privacy Commitment: Personal data will not be shared with third parties unless express consent has been given by the customer.
  • Purchase-related Use: The company undertakes to use data Provided by customers solely to facilitate purchases and transactionson the site or in the App.
  • Consent to Use of data – By clicking the "Make Payment" button or completing any type of payment to the company, the customer agrees to the use of the personal data provided for the purpose of delivering information about the business's products, as well as additional information via email or other communication channels regarding services and resources related to the company's products.
  • Confirmation of Terms: By clicking the "Make Payment" button or making any other type of payment to the company the customer agrees to data security terms.
  • User declaration regarding the transfer of personal data: By agreeing to the Terms of Use, you declare and confirm that you permit the App operator to transfer your personal data—including but not limited to your full name, phone number, email address, and other identifying details—to specific entities, including educational institutions, universities, or other academic bodies with which the App maintains a business relationship. This transfer is solely for the purpose of providing services through the App and/or addressing your inquiries or areas of interest. The operator commits to transferring the information only to entities that are legally bound and/or contractually obligated to maintain the confidentiality of the information and not use it for any purpose other than the one for which it was provided.

You have the right to object to the transfer of your personal data to third parties at any time ("Opt-Out"). To do so, please contact us in writing via the contact form in the App or by sending an email to: Eleven22md@gmail.com.

In such a case, please note that we may not be able to provide the full range of services offered in the App.


5. Cookie Policy

  • The App uses cookies to improve the user experience, personalization, statistical analysis and improve service
  • Consent to Use: By continuing to use, you agree to the use of cookies in accordance with this policy. If you do not agree to the use of cookies, please change your browser settings accordingly or refrain from continuing to use the site.


6. User Declaration

  • I hereby declare that all the information I provide through the use of the App and/or the website is accurate, complete, truthful, and does not involve the omission of any relevant information.
  • It has been clarified to me, and I agree and confirm, that any advice, recommendation, guidance or other content provided through the App and/or website does not in any way constitute medical, psychological, psychiatric advice or a substitute for any other professional treatment of this type.
    In any case of a medical, physical or mental problem that is discovered or arises during the use of the App and/or as part of the consultation, I undertake to contact a qualified medical professional and/or a professional therapist.
  • I understand and agree that there is no obligation on the part of the App and/or its operators to improve, change, or achieve any result as a result of using their services, and that any decision made by me, whether based on the services provided or not, is my sole responsibility.
  • The use of the Aoo does not constitute a substitute for legal, accounting, financial, personal, business, or any other type of professional advice, and any reliance on the content of the App and/or the website is the sole responsibility of the user.
  • Any material, advice, recommendation, information, or other content provided to me or transferred to me through the use of the App and/or the website is intended for my personal use only, and I commit not to share it with any third party, whether for compensation or without it.
  • I have no, and shall not have any, claims, demands, or lawsuits of any kind against the App, the website, their operators, shareholders, officers, employees, or anyone acting on their behalf.
  • I hereby declare that the entry of personal information into the App of another person— including but not limited to family members of any degree of relation or any third parties such as first name, middle name, last name, date of birth, phone number, email address, residential address, and similar details—will be done under my sole responsibility, as the owner of the account in the App, and only after I have received that person's prior and explicit consent to enter their details for the purpose of receiving information and/or services concerning them via the App and/or the website.
  • The above also applies to legal entities, businesses or corporations, for which prior and express permission has been given by the rights holder.
  • It is hereby clarified and emphasized that any action carried out through the account is the sole responsibility of the account owner.
  • In the event that any type of claim is filed by a third party against the company and/or any of its directors, employees, orrepresentatives  or anyone on its behalf, due to an action performed by or through my account, I undertake full responsibility and agree to compensate the company / the application and/or its representatives for any direct and/or indirect damage incurred.


7. Fees and Payments

  • You may be required to pay fees in order to use the services of the App and/or the website. You are solely responsible for paying all applicable fees, as detailed within the services themselves and/or in the updated pricing list.
  • When purchasing services, you must provide complete, accurate, and correct information regarding the payment method you intend to use (“Payment Method”). You declare and confirm that the Payment Method used belongs to you, or that you have explicit authorization from the owner of the Payment Method to use it
  • In the event of using  a Payment Method without proper authorization, you will bear full responsibility for any damage and/or loss incurred by us as a result
  • You acknowledge and agree that we are authorized to charge the Payment Method you provided for any applicable fee, payment, and tax related to the services of the App and/or the website
  • In the case of services provided under a recurring subscription or monthly/periodic payment, you agree and confirm that we are authorized to charge your Payment Method, or the Payment Method you have provided as mentioned above, for these fees and payments, including applicable taxes, on a recurring monthly/periodic basis, in accordance with the terms of service.
  • Unless expressly stated otherwise in these terms or as required by law, all payments made are non-refundable. Therefore, it is your responsibility to carefully review your order before confirming and making the payment.
  • You agree and confirm that we shall not be held liable for any errors, mistakes, or malfunctions resulting from the use of third-party payment processing services, including but not limited to credit card companies, Stripe, PayPal, or any other payment processor


8. Subscriptions

In order to join the subscription services we offer ("the Subscription"), you must first register by creating an account, and then complete the registration process according to the instructions provided within the services.
By registering for the Subscription, you agree and commit to the terms outlined below:

  • Subscription Order: Your order to purchase a subscription constitutes an offer on your part to enter into a subscription agreement with us. The subscription will take effect only after we provide final confirmation and the required payment has been completed. We reserve the right to reject a subscription order, including (but not limited to) cases where the appropriate payment for the requested subscription has not been completed.
  • Subscription Content and Services: The content, services, and features included in the subscription will be presented to you prior to placing your order. The subscription term is monthly and renews automatically. We may, from time to time, update, add, or modify the content, services, and features offered within the subscription, provided that the guaranteed services according to the original offer are not reduced. We do not guarantee that any specific content item, service, or feature will be available to you at all times.
  • Subscription Period and Automatic Renewal: Your subscription will be valid for an initial defined period of one month (“the Initial Period”). At the end of the Initial Period, the subscription will automatically renew for additional one-month periods (“Renewal Periods”), with each Renewal Period billed in advance.
  • Subscription Fees: Payment for the subscription will be made through the App. The payment for the Initial Period, as well as for each subsequent Renewal Period, will be charged in advance at the beginning of each period. We reserve the right to update and change the price and/or fees applicable to the subscription. In the event of a change resulting in an increase in the applicable fees, you will receive advance notice of at least thirty (30) days prior to the effective date of the change. If you do not cancel the subscription during the notice period, it will be deemed as your consent to the updated price and/or fees.
  • The subscription cost will be determined according to the updated pricing list published in the App and/or on the website, as in effect at the relevant time.


9. Subscription Cancellation

  • You may cancel the subscription at any time by sending a cancellation notice to the email address listed on the website: Eleven22md@gmail.com or via the App.
  • To avoid automatic renewal and charges for the next subscription renewal period, you must complete the cancellation at least ten (10) days before the end of the current subscription period.
  • It is hereby clarified that in the event of subscription cancellation, no refunds will be issued for fees already charged. However, you will retain the right to continue using the services/subscription until the end of the Initial Period or the Renewal Period for which the last payment was made.


10. Termination of Agreement

  • You may terminate your access to the services at any time, at your sole discretion.
  • We reserve the right to suspend or terminate your access to the services at any time and without prior notice in the following cases:
    ✓ You have committed a material breach of the terms of the agreement
    ✓ Suspension or termination is required in order to comply with legal and/or regulatory obligations
    ✓ There are circumstances that necessitate immediate suspension or termination for data security reasons or other urgent         matters that do not allow for prior notice.
  • Additionally, we may terminate your account due to inactivity if no action has been taken on the account for over one year and you do not hold a paid subscription. In such cases, you will be given prior notice before closing the account.
  • In the event of termination of access due to a material breach of the terms of the agreement, and if you hold an active subscription:
    You will not be entitled to any refund of fees or payments already made;
    We will be entitled to take legal action and/or any other measures to collect damages caused to us as a result of the breach of the terms.
  • Alternatively, we may terminate your subscription for any reason, subject to providing at least thirty (30) days’ prior notice via the App or by email. In such a case, you will receive a proportional refund for the remaining period of the subscription following the termination date.
  • Upon termination of the agreement, your subscription or access to the services, we reserve the right, at our sole discretion, to delete any material, information, or data related to your account, except for information required for documentation and/or record-keeping regarding payments made by you.


11. Third-Party Services and Links
Our services may utilize services or products offered by third parties, including but not limited to services such as Stripe, PayPal, and others. We have no control over these third-party services and are not responsible for any damage, loss, or harm that may occur to you as a result of using them. Your Use of third-party services is at your sole responsibility.


12. Limitation of Liability and Indemnification

  • We make significant efforts to provide high-quality services and continuously improve them; however, there are aspects beyond our control. If the services do not meet your expectations, appear to be defective, or are unsuitable for their intended purpose, you are requested to contact us at the email address: Eleven22md@gmail.com or via the App.
  • The use of the services and materials provided by us is on an "AS IS" basis, without any warranties of any kind, whether express, implied, or statutory.
  • We and our providers shall not be liable for any damage or loss resulting from your use of the subscription, the App, or any part thereof. It is your responsibility to back up any outputs or materials generated during use.
  • The operator does not guarantee that the App will operate without malfunctions, errors, or interruptions.
  • Use of the App is at the sole responsibility of the user.
  • The operator shall not be liable for any direct or indirect damage caused to the user or to any third party as a result of using the App and/or being unable to use it.


13. General Terms – Changes to Services and Subscriptions
Our services are under continuous development. We reserve the right to add, remove, modify, suspend, or discontinue existing services, or to offer new services, at our sole discretion. We intend to notify you at least 30 days in advance in the event of a material change, except in urgent cases that require immediate action, such as security or operational issues, where advance notice cannot be guaranteed.
If you do not wish to continue using the services following a material change, you may cancel your account and/or any subscription purchased from us by sending a notice to the email address Eleven22md@gmail.com or via the App. In such a case, a proportional refund will be provided for fees paid for the remaining period of the subscription purchased directly from us.


14. User Communication
The user agrees and confirms the receipt of surveys, updates, marketing offers, and direct mail from us via various electronic means.


15. Purchase Terms
The App allows the purchase of products or services. The purchase terms, including the cancellation and refund policy, will be detailed in the terms and conditions accompanying the purchase.


16. Interaction with Third-Party Products
 When purchasing products or services from a third party through the App:
• The full responsibility for the transaction lies solely with the user and the third party;
• It is recommended to review the third party’s cancellation and refund policy;
• It is recommended to verify the third party’s warranty terms before making the purchase;
• It is recommended to ensure the payment method is secure and protected, including the use of secure credit cards, etc.;
• It is recommended to review the third party’s privacy policy;
• It is recommended to review the third party’s terms of use and service;
• It is recommended to check the availability of customer service and support from the third party, as well as any other relevant       matters regarding interaction with the third party.


17. Debugging and Updates
We regularly perform updates and upgrades to the App in order to improve security performance, ensure its proper functionality, and optimize its operation. These updates may include bug fixes, technological improvements, and additional upgrades, at our sole discretion and without any commitment to a specific schedule or scope of updates.


18. Intellectual Property Rights

All intellectual property rights, including but not limited to: copyrights, patents, designs, trademarks, layouts, logos, texts, images, videos, work methods, products, software, applications, courses, books, and any other materials related to the company's activities, are the exclusive property of Eleven, the operator, or third parties who have granted the operator a license to use them.


It is prohibited to copy, reproduce, distribute, publish, publicly display, transfer, sell, rent, create derivative works, translate, or make any other use of the content appearing on the website, in the App, in the books, in the courses, or in any other product of Eleven, unless prior written consent has been obtained.


Any unauthorized use as stated above may constitute a violation of the intellectual property rights of Eleven and/or a third party, and may result in legal action in accordance with applicable law.


19. Permitted Use
You agree to use the App in accordance with all applicable laws and with these Terms of Use.

You further agree to refrain from:

 • Using the App in an illegal, harmful, or abusive manner.
• Disrupting or interfering with the operation of the App, its servers, or the networks connected to it.
• Attempting to gain unauthorized access to other users’ accounts, the operator’s computer systems, or its networks.
• Transferring usage rights of the App to a third party without obtaining prior written approval from the operator.


20. Privacy
Use of the App is subject to the operator’s Privacy Policy, which is published separately.


21. Changes to the Terms
The operator reserves the right to update and modify these Terms of Use at any time, at its sole discretion.

Continued use of the App after the terms have been updated will constitute your acknowledgment and acceptance of the revised terms.


22. Cancellation Policy
The cancellation policy shall be carried out in accordance with the provisions detailed in the separately published Terms and conditions.


23. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the State of Gibraltar. Any dispute or conflict relating to these terms shall be resolved exclusively by the competent courts in Gibraltar.


24. Contact
For any questions, requests, or clarifications regarding these Terms of Use, you may contact us at the email address: Eleven22md@gmail.com or via the App.


Language Clarification
For convenience only, this document is written in the masculine form. These Terms of Use apply to all individuals, regardless of gender, gender identity, or gender expression. Any use of masculine language in this document is intended to refer equally to the feminine form and to any other gender identity, according to context and intent.